The MPCDF SelfService is a platform for MPCDF users to manage their own accounts as well as supervised user and guest accounts. Guests (g-accounts) are not able to log in to the SelfService but can use it to accept invitations and reset their passwords.
This manual decribes the functionalities accessible to MPCDF guests (g-accounts)
MPCDF users invite guests to let them gain access to specific services provided by the MPCDF in order to let them participate in projects or share files. Guests use the credentials they chose when registering on this platform to log in to those backend services. Access to the services may be granted or revoked on a per-service basis at any point.
Once you received an invitation from an MPCDF user you have 7 days to go to the provided link and register as a guest user. After 7 days the link expires and your data is deleted from the database. The link also expires after a successful registration. If you have lost your invitation mail please ask your inviter to resend it.
On the registration page you have the chance to correct any spelling mistakes in your name. You are provided with a preliminary username that you can change to your liking. Note that any username you choose will always start with 'g-'. For the username you may use any latin character and arabic numbers, for your full name a range of European characters and dashes are allowed.
You will need to set a password for your account. Please consult our password policy for password requirements and make sure you use a password that can't be guessed easily. Also note that reusing existing passwords is not allowed since this makes your account very vulnerable to password reuse attacks.
Make sure you are providing the current password for the account that you have selected in the dropdown above. If you are trying to change the password of a secondary/functional account then this is not the same password you used to log in to the SelfService.
You can reveal the password you typed and check for typos by clicking on the eye icon on the right-hand side of the input field.
If there are too many failed login attempts your password gets locked temporarily. This sometimes happens after a password change and is often caused by client software that still has the old password saved. When your password is locked you won't be able to authenticate or change your password.
Please check all your programs, apps, and devices and delete the old password everywhere. Such software could be:
Note that programs like Thunderbird have an internal password store and you might have to delete the password from there. Please see the documentation for the according program on how to do this.
After all old passwords are removed you'll need to wait 5 minutes for the password to become unlocked again.
Log out of any Windows PCs and log back in using the new password. Windows logins are locked for an hour. You can contact your local helpdesk to have the password unlocked manually after ensuring that the old password is deleted everywhere and you have logged out of and back into any Windows PCs:
Please check if you are actually subscribed to the service you can't access by logging in to the SelfService and navigating to "My Account > Services". You can grant yourself access to the services there. Note that it can take up to 20 minutes for the changes to become effective. If you also can't log in to this platform or any other MPCDF service then your password or account may have expired. If you find that you are already subscribed to the service you are trying to log in to please contact support.
If you are an IPP user and you are having issues with your account please contact the helpdesk of your respective institute.
Please make sure to also have a look at our documentation in case of open questions not directly related to the SelfService. If this help page and the documentation left any questions unanswered you can reach our support team via email at email@example.com.